Privacy Policy

1. Introduction

Welcome to The SilkBrush (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.thesilkbrush.store the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Site immediately.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information:

Full name
Email address
Phone number
Billing and shipping address

b. Payment Information:

Payment card details and related billing data (processed securely by our authorized payment providers; we do not store full payment details).

c. Technical and Usage Data:

IP address, browser type, operating system, and device identifiers.
Site usage data collected through cookies, pixels, and similar technologies.

d. Order and Transaction Data:

Product details, order history, purchase amounts, and transaction records.

3. How We Collect Information

We collect information through the following means:

Direct interactions: When you fill out forms, subscribe to our newsletter, or place an order.
Automated technologies: When you browse our Site, certain information is collected automatically using cookies and analytics tools.
Third-party integrations: Including Shopify (our e-commerce platform), payment processors, and advertising tools such as Meta (Facebook/Instagram Ads).

4. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill orders, payments, and deliveries.
To communicate with you regarding orders, inquiries, or support.
To improve our products, services, and overall user experience.
To send marketing and promotional materials (only when you have opted in).
To analyze Site performance and customer behavior using cookies and analytics.
To comply with legal, regulatory, or tax obligations.

5. Sharing of Personal Information

We may share your information with trusted third parties strictly for operational purposes, including:

Shopify, Inc. (store hosting and infrastructure provider)
Payment processors (for secure transaction handling)
Advertising partners, such as Meta Ads, for targeted marketing campaigns
Service providers assisting in analytics, logistics, or technical support

All third parties are required to process your data in accordance with applicable privacy laws and only for authorized purposes.
We do not sell or rent your personal data to third parties.

6. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar technologies to:

Enable essential site functionality
Improve user experience
Analyze traffic and behavior trends
Support marketing and retargeting campaigns

You can manage or disable cookies through your browser settings. However, certain features of the Site may not function properly if cookies are disabled.

7. Your Rights

Depending on your jurisdiction (including the United Arab Emirates), you have the right to:

Access the personal data we hold about you
Request correction or deletion of your personal information
Withdraw consent for marketing communications
Request data portability (a copy of your personal data in a usable format)

To exercise any of these rights, please contact us at thesilkbrush.sb@gmail.com
We will respond to all verified requests within the time limits required by law.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve potential disputes.

When data is no longer required, it will be securely deleted or anonymized.

9. Children’s Privacy

Our products may be accessible to users under the age of 18; however, we do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you believe that a child has provided personal information without parental authorization, please contact us immediately at thesilkbrush.sb@gmail.com and we will promptly remove such data.

10. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.

All payment transactions are encrypted and processed through Shopify’s secure infrastructure and verified third-party payment gateways.

11. Updates to This Policy

We may revise or update this Privacy Policy periodically to reflect changes in our business practices, technologies, or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.
Continued use of the Site after such changes constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Cliqué.co
📧 Email: thesilkbrush.sb@gmail.com
🌐 Website: www.thesilkbrush.store Location: United Arab Emirates