Frequently asked questions

The SilkBrush
How does it work?

1. Remove the protective cap:

Lift the magnetic cap to reveal the brush.
Compact design keeps bristles clean and protected when not in use.

2. Power it on:

Press the power button at the bottom of the SilkBrush to activate it. It gently warms to help smooth frizz and polish the hair surface.

3. Choose your temperature:

- Click the power button once to activate 160°.

- Click the power button twice to activate 180°.

- Click the power button three times to activate 200°.

4. Glide through your hair:

Brush slowly from roots to ends, or focus on specific sections.

The flexible bristles and heat technology work together to detangle, soften, and smooth flyaways.
Is it suitable for all hair types?

Yes! Suitable for different hair types.
Is it travel-friendly?

Yes! You can take it in your handbag, suitcase, or carry-on.

It’s fully portable and rechargeable, making it ideal for travel.
Is it safe for sensitive or damaged hair?

Yes! The gentle heat distribution is designed to reduce frizz and polish the hair without harsh heat exposure.
What do I get in the box?
  • Mini electronic hair brush
  • Protective magnetic cap
  • USB charging cable
  • Quick-start guide

Shipping
How long does delivery take?

Delivery usually takes 7-10 business days, depending on your location and the courier’s network in your region. Orders are processed within 24 hours, and you’ll be notified as soon as your camera is on its way. We work hard to make sure every order reaches you as quickly as possible-so you can start capturing moments sooner.
Can I track my order?

Absolutely. Once your order is shipped, you’ll receive an email with your tracking number and a link to monitor its progress. If you have any questions about your shipment, our customer support team will be happy to assist.

Returns & Exchange
How To Return Items?

You can return unused products within 30 days of receipt. Email: thesilkbrush.sb@gmail.com with your order details and reason for return, and we’ll respond as quickly as possible with instructions.
It's Been over 14 days since I Received my order, can i still return items?

Yes! You have 30 days from the delivery date to return your product. the items must be in original condition with packaging and accessories included.
Our Return Policy

You have 30 days from the delivery date to return your product.
Items must be in original condition with packaging and accessories included.
Return shipping is free - we’ll email you a prepaid label.
Refunds will be processed to your original payment method within 5–7 business days after we receive your return.
Tip: Keep your original box for an easier return process.

Payments

Which payment methods do you accept?

We accept major credit and debit cardsas well as PayPal for a smooth and secure checkout experience. All payments are encrypted and processed through verified gateways to keep your personal information protected. Your privacy and safety are our top priorities.
Can I pay in installments or later?

At the moment, we do not offer installment or deferred payment options. However, we regularly featurespecial discounts and limited-time offersacross our product range. Be sure to subscribe to our newsletter or follow us on social media to stay updated on upcoming promotions.